Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at yohannes.g.assefa@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at yohannes.g.assefa@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yohannes.g.assefa@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at yohannes.g.assefa@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at yohannes.g.assefa@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yohannes.g.assefa@gmail.com.
RETURN POLICY
(Shopify / Amazon-style – clear & enforceable)
🔁 Returns & Exchanges
• Returns or exchanges are accepted within 7 days of delivery.
• Items must be:
• Unused, unworn, unwashed
• Original tags attached
• Original packaging intact
• Items showing wear, damage, odors, or missing tags will be rejected.
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🚫 Final Sale & Non-Returnable Items
The following are final sale and cannot be returned or exchanged, except for verified defects:
• Beauty, skincare, cosmetics, fragrances
• Undergarments, swimwear
• Earrings and pierced jewelry
• Electronics once packaging seal is opened
• Items marked Final Sale
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🧪 Defective or Incorrect Items
• All products are inspected before shipping.
• If you receive a defective or incorrect item, notify us within 48 hours of delivery with photos/videos.
• Approved defects are eligible for exchange or store credit.
• Refunds are issued only where required by UAE law.
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💳 Refunds & Store Credit
• Approved returns are issued as store credit.
• Processing may take up to 30 days after inspection.
• Store credit can be used on future purchases.
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🚚 Return Shipping
• Customers are responsible for return shipping unless the item is defective or incorrect.
• Tracking is required for all returns.
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⚠️ Restocking & Abuse
• A restocking fee may apply.
• Returns may be refused for excessive or abusive activity.
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By placing an order, you agree to this policy.
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2️⃣ “FINAL SALE” BADGE LANGUAGE (VERY IMPORTANT)
Use these consistently on product pages, cart, and checkout:
Short Badge (Product Page)
FINAL SALE — NO RETURNS OR EXCHANGES
Expanded Tooltip / Modal
This item is final sale and not eligible for return or exchange, except in the case of a verified manufacturing defect.
Checkout Acknowledgment (Best Practice)
☑️ I acknowledge this item is final sale.
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3️⃣ TONE ADAPTATIONS (Pick Your Brand Voice)
🖤 Luxury / High-End Fashion
To maintain the highest standards of quality and hygiene, returns are accepted only on unworn items with original tags and packaging intact. Certain items are final sale.
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🔥 Streetwear / Youth Brand
Worn it? Tags off? Opened it? We can’t take it back.
Final Sale items are exactly that — final.
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🌙 Abaya / Modest / Couture
Due to the nature of our garments and craftsmanship, returns are accepted only if items are unused, unaltered, and returned in original condition.
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⚙️ Tech / Accessories
For security and safety reasons, electronics cannot be returned once the protective seal or packaging has been opened.
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4️⃣ FULL ARABIC VERSION (UAE-READY)
سياسة الاستبدال والاسترجاع
🔁 الاسترجاع والاستبدال
• يمكن طلب الاسترجاع أو الاستبدال خلال 7 أيام من تاريخ الاستلام.
• يجب أن تكون المنتجات:
• غير مستخدمة
• غير مرتدية
• مع العلامات الأصلية مرفقة
• في العبوة الأصلية بحالة سليمة
أي منتج تظهر عليه علامات استخدام أو تلف لن يتم قبوله.
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🚫 منتجات غير قابلة للاسترجاع (بيع نهائي)
المنتجات التالية غير قابلة للاسترجاع أو الاستبدال إلا في حال وجود عيب مصنعي:
• مستحضرات التجميل والعناية بالبشرة
• العطور
• الملابس الداخلية وملابس السباحة
• الأقراط والمجوهرات المثقوبة
• الأجهزة الإلكترونية بعد فتح التغليف
• المنتجات المعلّمة كـ بيع نهائي
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🧪 المنتجات المعيبة أو الخاطئة
• يتم فحص جميع المنتجات قبل الشحن.
• في حال استلام منتج معيب أو خاطئ، يرجى التواصل معنا خلال 48 ساعة مع صور أو فيديو.
• في حال الموافقة، سيتم الاستبدال أو إصدار رصيد متجر.
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💳 الاسترجاع والرصيد
• يتم إصدار الاسترجاع على شكل رصيد متجر.
• قد تستغرق المعالجة حتى 30 يومًا بعد الفحص.
• يمكن استخدام الرصيد في أي عملية شراء مستقبلية.
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🚚 الشحن
• يتحمل العميل تكلفة شحن الاسترجاع، ما لم يكن المنتج معيبًا أو خاطئًا.
• رقم التتبع مطلوب.
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⚠️ ملاحظات إضافية
• قد يتم تطبيق رسوم إعادة تخزين.
• نحتفظ بحق رفض الطلبات المسيئة أو المتكررة.
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